Returns & Replacement Policy

1. Eligible Conditions for Replacement / Refund

You are entitled to a full replacement or complete refund under the following circumstances:

• Item arrived damaged, dented, or broken due to transit rough handling.
• Incorrect product or size received compared to your placed order.
• Clear structural defect in joinery, hardware, or craft finish upon opening.

2. Natural Timber Characteristics (Non-Defects)

Because our pieces are handcrafted from authentic solid Sheesham (Indian Rosewood), European Oak, and solid hardwoods:

Natural variations in grain pattern, timber knots, growth rings, and subtle organic color depth are genuine signatures of living wood and are not considered manufacturing defects. Each piece is unique by design.

3. How to Request a Replacement

1. Document the package: Take a photo of the outer parcel and 1–2 clear photos of the damaged area.
2. Message our Atelier team: Send the photos along with your Order ID or phone number to WhatsApp +91 97242 71925 or email info@nivasastudio.in.
3. Confirmation within 24 Hours: Our studio will approve the replacement immediately and schedule a reverse pickup or dispatch a brand-new unit.

4. Refund Processing Timeline

In cases where an exact replacement is out of stock or if you elect a refund:

• Refunds are initiated within 24 business hours of receiving the returned item or claim verification.
• The credited amount will reflect in your original payment method (Bank Account, UPI, or Credit Card via Razorpay) within 3 to 5 business days.

5. Bespoke / Custom Architectural Furniture

Bespoke architectural furniture made-to-order with custom dimensions or custom client timber finishes cannot be canceled or returned once fabrication begins, except in cases of transit damage or structural defect where we will repair or rebuild the unit to perfection.